Refund & Return Policy

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Refund & Return Policy

Last updated:January 22, 2026

This Refund & Return Policy applies to purchases made through Gabriola Home & Garden Ltd, including online orders with in-store pickup and in-store purchases.


1. Returns & Exchanges

Items that are unused, in resalable condition, and in original packaging may be returned within 30 days of pickup or purchase with a receipt for a refund or exchange.

Returns without a receipt may be eligible for store credit at the current selling price.


2. Final Sale Items

The following items are final sale and not eligible for return or refund:

  • Live plants, once taken home
  • Custom or special-order items
  • Clearance items
  • Seasonal items

3. Damaged or Defective Items

Defective or damaged items must be reported within 7 days of pickup or purchase so we can resolve the issue promptly.


4. Online Orders & In-Store Pickup

Online orders are for in-store pickup only. Orders must be picked up within 7 days of notification that the order is ready. Orders not picked up within this timeframe may be canceled and refunded.


5. Refund Processing

Approved refunds will be issued to the original method of payment. Store credit may be issued where applicable.


6. Policy Updates

We reserve the right to modify this Refund & Return Policy at any time. Updates will be posted on this page with the revised date.


7. Contact Information

Gabriola Home & Garden Ltd
Email: info@gabriolahomeandgarden.com


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